SERVICE LEVEL Determination
Be sure that what you promise in your service levels can also be delivered to customers.
Reduce cut off misses
Differentiate service levels
Minimise service calls and complaints
Reduce investigations
WTSS your Service level investigator
Do transactions sometimes miss the cut-off? Are customers trying to connect, but services are sometimes not available? Does reporting sometimes take longer? Transactions business is intolerant of unpredictability. Make sure that you eliminate the ‘sometimes’ from your transactions business.
WTSS can help you determine the certainty of meeting service levels. We use our verification solutions to investigate your service-level performance from a customer perspective.
Typical investigations
- What are accurate cut-off times for specific transactions from a customer perspective?
- What are risk factors in certain service levels?
- What are the receiving trends for reporting?
- Does the reporting contain the correct references?
- How is our SLA performance? How is it evolving?
- When should we be alerted that there is a potential issue?
Obtain a picture of your service levels across your transactions landscape
Data-based evidence of performance from a customer’s perspective
Understand and prioritise risks in service levels for transactions
Avoid reputation risks or damage to trust relationships
The perfect pilot customer for any channel
WTSS Online Dashboard
Get real-time insights into the outcomes of your verifications. Set alerts, initiate new verifications or drill down on errors found in your transaction journeys. It is all available at your fingertips.