Ensuring Seamless Payments Operations
Real-world payments and direct debit testing
Step into your customer’s shoes and monitor the experience your bank transfer services is delivering.
Why monitor from a customer's perspective?
Monitoring the service delivery of single payments, bulk payments, and direct debits from a customer’s perspective is essential for any bank to ensure seamless financial transactions and maintain trust. Failing to detect malfunctions from a customer’s perspective can result in delayed payments, incorrect amounts, or missed transactions, leading to customer frustration, reputational damage, and potential regulatory penalties.
Benefits:
- Quickly identify and resolve issues, ensuring a reliable, smooth customer experience.
- Proactiveness minimizes errors, enhances customer satisfaction, and strengthens the bank’s reputation as a trustworthy financial partner.
- Reduce operational risks and helps prevent potential financial losses.
Key Features
Rapid Incident Detection
Identify potential issues before they escalate, ensuring swift and decisive action to maintain system integrity.
Client Impact Assessment
Gain clear, actionable insights into how incidents affect your customers, eliminating guesswork and enhancing decision-making.
Operational Stability
Keep your banking running smoothly with customer experience insights to avoid system failures.
Minimized Downtime
Reduce system interruptions dramatically, keeping your services running efficiently and your clients satisfied.
Verify Transaction via Any Channel
iOS or Android Mobile App
Execute verifications to assure that your transaction bank’s prime interaction channel gives the experience you designed it to deliver. You can verify product registration, device registration, customer onboarding, service setup, service logon, balance check, transaction initiation, transaction approval, signing and reporting. We use real devices that run on iOS or Android.
Web or Online Channels
Assure that you deliver what customers expect. Determine the click path and verify the customer’s end-to-end experience. Verify onboarding, service setup, logon, check balance, payment or direct debit execution, file upload, transaction approval and signing, reporting or any other step.
API
Weather it is Open Banking API, your Corporate API or Merchant API, it is all about integrating data, functionality, and infrastructures. Ensure that access to and use of your transaction API are user-friendly, functional, reliable, safe, secure, stable, and performing. Verify onboarding to your API service, your technical documentation, connection, available endpoints, API stability, load tests, and correct billing.
File Transfer Channel
Verify the availability, quality and performance of your file transfer services: channel onboarding, technical documentation, transaction file exchange, approval and signing, reporting, SLA compliance, channel stability or load testing. WTSS File Transfer verification solutions support AS2, EBICS, FTP, FTPS, SFTP, HTTP, HTTPS, MQ-SSL, SOAP-XML and SWIFT (FIN/FileAct/CSV).
Multiple and Omni channel
Do you have a journey across multiple channels for instance login to your website using the mobile device as adentifier, or a file upload via API and signing with a mobile device? We can integrate them into a single verification journey, so you can see what your is seeing.
Common requests to monitoring bank transfers
Real time payment
Single Payment (domestic and cross border)
Bulk payment via FIle Transfer
Cut-off times
Batch Payment Upload
AIS, CAF and PIS
Single Direct Debit (domestic)
Batch Direct Debit
Performance Benchmarking
Urgent/Faster Payment
Wire Transfer
Real Time Gross Settlement (RTGS)
SEPA Transfer
SWIFT Transfer
Standing order
ACH Payment
Local Payment Types
End-to-End Process Review
WTSS Online Dashboard
Access real-time insights into the outcomes of your verifications. Set alerts, initiate new verifications or drill down on errors found in your transaction journeys. All of this is available at your fingertips.
Ready to Become More Certain of Your Banking Operations?
Discover how our production verification tests can elevate your bank’s performance. Contact us today to schedule a demo and learn more about our tailored solutions.